As businesses grow, the importance of internal operating systems becomes increasingly significant. Backoffice systems, in particular, are essential elements supporting core business operations.

However, many companies, especially startups and SMEs, struggle to build efficient backoffice systems due to limited resources. In these situations, outsourcing backoffice development can be an attractive alternative.

In this article, we'll explore the advantages and cost efficiency of entrusting backoffice development to specialized companies.

While software development is essential for business growth, not every company can maintain all the necessary development capabilities in-house. Especially startups and small to medium-sized businesses often rely on software outsourcing due to resource constraints. However, choosing the wrong software outsourcing partner can lead to project failure, budget waste, and time delays.

This article introduces seven essential checklists you must verify to select a reliable software outsourcing partner.

For B2B companies, having an internal admin panel for operations is crucial. However, providing dashboards that customers can directly utilize is equally important.

In this article, we’ll explore key metrics B2B customers need, examples of effective dashboards, and how Hops can help you build them efficiently.

Many startups spend more time than expected on backoffice tasks such as management, operations, and manual data input.

In this article, we will explore a startup case study that saved 100 hours per month through backoffice automation and how Hops can help solve these challenges.

In startups, a backoffice system is more than just an internal tool.
An inefficient backoffice increases operational costs, causes data inconsistencies, and makes scaling difficult.
To prevent these issues, PMs should design backoffice systems with data flow and scalability in mind, rather than just listing features.

This article uses "User Management Backoffice" as an example to explain key considerations for PMs when designing a data-driven backoffice.

The Impact of AI on Business Operations​

With the emergence of powerful AI models like Claude 3.5 Sonnet, ChatGPT o3-mini, and Gemini 2.0, the landscape of business automation has significantly advanced.
AI now extends beyond automating repetitive tasks to supporting complex decision-making in areas such as data analysis, customer service, and document management.

By leveraging AI, companies can streamline internal document organization, automate report generation, and enhance customer interactions with greater precision.
In this article, we will explore real-world examples of companies actively utilizing the latest AI technologies and discuss key considerations for implementing AI-driven automation.

When running a startup, focusing on core product development and customer acquisition is crucial.
However, back-office tasks such as accounting, communication, document management, and internal system operations cannot be ignored.

The problem is that back-office operations can slow down startup growth and create inefficiencies due to
lack of development resources, ineffective collaboration, and insufficient automation.

In this article, we introduce five essential back-office SaaS tools for startups
and explain what problems they solve and how they are used in real startup environments.

When sending emails or text messages to customers, we often need to send messages in predefined formats, such as refund notifications or point modification notices, where we just change the customer's name or specific information.

Here's how to create an email sending service with email template functionality.

We need to monitor and track metrics to verify our product's current performance and make future decisions. So what metrics are available, and which ones should we be checking for our product?

Let's examine key data metrics and why we need to monitor these metrics.

When collecting phone numbers/emails through potential customers or surveys, you often want to send notifications using the collected data. Here's how to send KakaoTalk messages using Hops.